Frequently Asked Questions
Welcome to the Fullmoon Styles FAQ page!
We’ve put together this guide to help you find quick answers to the most common questions about our products, orders, shipping, and more. Whether you're looking for information about sizing, shipping times, or returns, you'll find everything you need right here. If you have any further questions or need assistance, our friendly customer support team is always happy to help!
What is Fullmoon Styles?
Fullmoon Styles is an online store offering a range of trendy and comfortable t-shirts, polos, and other apparel tailored for software developers, engineers, sports enthusiasts, music lovers, and fans of pop culture, with innovative designs that reflect your passion.
Where do you ship your products?
We ship our products worldwide! We offer domestic and international shipping options for our customers. Delivery times vary depending on the location.
How long will it take for my order to arrive?
Shipping times depend on your location and the shipping method selected at checkout. Domestic orders typically arrive within 5-7 business days, while international orders may take up to 14-21 business days.
Do you offer free shipping?
Yes! We offer free shipping on all domestic orders above a certain value. International shipping charges may apply based on your location.
What payment methods do you accept?
We accept all payment methods in India, including credit/debit cards, UPI, net banking, wallets like Paytm and PhonePe, as well as Cash on Delivery (COD) for select areas. Our payment gateway ensures a secure and smooth transaction process for all customers.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to track your package.
What materials are the t-shirts made of?
Our t-shirts are made of high-quality cotton and a blend of premium fabrics for maximum comfort and durability. The fabric is soft, breathable, and ideal for everyday wear.
How do I choose the right size?
We provide a size guide on each product page. Please refer to the measurements listed to select the best fit. If you're unsure, feel free to contact us, and we'll be happy to assist you.
Are your products suitable for all seasons?
Yes! Our t-shirts are designed to be comfortable year-round, with breathable materials that are perfect for both warm and cooler climates.
Can I customize my t-shirt?
Currently, we don’t offer personalized customization, but we are working on this feature for the future. Stay tuned for updates!
How can I cancel or modify my order?
Orders can only be modified or cancelled within 24 hours of purchase. Please contact our customer support team immediately if you need to make changes.
What is your return/exchange policy?
We offer a 30-day return or exchange policy on unworn and unused items. Items must be returned in their original packaging and condition. Please refer to our Returns & Exchanges page for more details.
What is your return/exchange policy?
We offer a 30-day return or exchange policy on unworn and unused items. Items must be returned in their original packaging and condition. Please refer to our Returns & Exchanges page for more details.
What do I do if my order is damaged or defective?
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We’ll arrange for a replacement or refund, depending on the situation.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your shipping information, and get exclusive offers.
How do I contact customer support?
You can reach our customer support team via email at support@fullmoonstyles.com or through our live chat on the website.
I forgot my password, how can I reset it?
If you’ve forgotten your password, simply click on the "Forgot Password" link on the login page, and we’ll send you instructions to reset it.
Do you offer discounts or promotions?
Yes, we often run special promotions and discounts. Make sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals.
Can I use multiple discount codes?
Only one discount code can be applied per order. Please check the terms and conditions of each promotion to ensure eligibility.
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